As a leading retailer of home improvement and outdoor living products, Bunnings global supply chains are complex. We recognise our role in upholding human rights and supporting sustainable practices through our responsible and ethical sourcing programs. Bunnings is committed to ensuring that our products and services are sourced ethically and responsibly by working with suppliers and service providers to continuously improve social and environmental practices within our supply chain and business.
We understand the challenges of modern slavery are complex and require all businesses to respond to this global issue collectively. We welcomed the introduction of the Australian Modern Slavery Act in 2018 and our annual Modern Slavery Statement and Supply Chain Overview details our efforts in combatting modern slavery.
Our expectation is that all suppliers who provide products or services to Bunnings adhere to the minimum standards established by the Code of Conduct (PDF, 233KB). The Code of Conduct is based on International Labour Organization (ILO) conventions and outlines our commitment to upholding the human rights of the workers in our supply chain and operations.
We take a risk-based approach to assess and mitigate human rights risks in our operations and supply chains. Our Approach to Human Rights considers the salient human rights issues across our business and operations, considering severity, scale, scope and irremediability. Identifying our salient human rights issues helps to focus our efforts on the management of human rights risks across our operations and supply chain.
Our ethical sourcing program is based on the United Nations Guiding Principles on Business and Human Rights (UNGPs). The program is designed to monitor working conditions through supply chain mapping, risk assessments, third-party audits and working with suppliers and service providers to remediate non-conformances.
During the 2024 financial year, Bunnings conducted more than 1,170 pre-qualification risk assessments of suppliers and manufacturers and completed more than 590 independent audits within the supply chain. In response to these activities, Bunnings focuses on working with all parties in the supply chain to remediate issues, improve conditions for workers and build local capacity and a more resilient supply chain.
Consistent with our values, the UNGPs and ILO conventions, we aim to have effective grievance mechanisms available for workers in our supply chains, to confidentially raise concerns including business-related human rights risks. Bunnings’ factory grievance mechanism ‘Your Voice, Worker Helpline’ allows workers to confidentially raise concerns about their working conditions via phone call, email, or messaging services including WhatsApp or WeChat. The service supports the provision of remedy for workers, enables problems to be addressed promptly before they escalate, and assists our audit program to identify ethical sourcing trends over time.
To further support transparency in working conditions, Bunnings launched the ‘Your Voice, Worker Call-Back’ service to actively seek feedback from factory workers globally.
Your Voice, Worker Call-Back is initiated during an on-site factory audit, via a Bunnings third-party, supply chain partner. After the audit, the worker receives a phone call enabling them to provide confidential feedback. This service verifies audit results, measures the effectiveness of the ‘Your Voice, Worker Helpline’ service and proactively encourages workers to gather feedback about their working conditions.
Bunnings are also members of the United Nations Global Compact Network Australia; the world’s largest corporate sustainability initiative focused on human rights, labour, environment and anti-corruption.
In 2021, Bunnings co-signed an open letter to the New Zealand government supporting the introduction of a Modern Slavery Act in New Zealand to combat modern slavery and uphold human rights in our region.