Important Update: Discontinuation of Drive & Collect ServiceAs part of our efforts to simplify and streamline our online shopping experience, we have decided to discontinue the Drive & Collect feature. The Drive & Collect service launched during the COVID-19 pandemic to provide a safe and convenient way for customers to access the products they needed for their home projects. Since then, we have observed a decline in the use of this service as customers prefer the Click & Collect option. From 7 May 2025, Drive & Collect will no longer be available. Delivery and Click & Collect services will remain available as convenient alternatives. Customers will continue to have Team Member support getting products to their vehicles. If you need help getting products to your vehicle, speak with a Team Member or consider calling your local store ahead of arriving to arrange that assistance.
Shop online and then collect your order in-store with our Click & Collect service. Now available at eligible warehouses across New Zealand.
Important Update: Discontinuation of Drive & Collect ServiceAs part of our efforts to simplify and streamline our online shopping experience, we have decided to discontinue the Drive & Collect feature. The Drive & Collect service launched during the COVID-19 pandemic to provide a safe and convenient way for customers to access the products they needed for their home projects. Since then, we have observed a decline in the use of this service as customers prefer the Click & Collect option. From 7 May 2025, Drive & Collect will no longer be available. Delivery and Click & Collect services will remain available as convenient alternatives. Customers will continue to have Team Member support getting products to their vehicles. If you need help getting products to your vehicle, speak with a Team Member or consider calling your local store ahead of arriving to arrange that assistance.
The service
Click & Collect is offered to customers in most stores, this includes stocked key items. Eligible products that are marked "Buy online" and "Pick up in-store". Once your order's processed, you'll receive confirmation letting you know that it's ready to pick up. Bring your confirmation email and ID to the online pick-up counter at the front of the store.
Where do I collect my item from in-store?
Your Click & Collect items will be available for collection at the dedicated online pick-up counter at the front of our store.
How long will my order take to process?
Orders placed by 4pm will be available for pickup within 2 hours (Subject to store trading hours). Orders placed after 4pm will be processed the following day. Please note you will receive a notification once your order is processed and ready for collection. For further information you can view our Terms & Conditions here.
What if I need to return an item(s) that I ordered?
Simply come into the store you placed your order with, and we'll happily assist you with a return or exchange.
Can I inspect an item in-store before taking it home?
Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect.
How quickly can I collect my order after buying it online?
Orders placed by 4pm will be available for pickup within 2 hours (Subject to store trading hours). Orders placed after 4pm will be processed the following day. Please note you will receive a notification once your order is processed and ready for collection.
Pick-up is not available Christmas Day or Good Friday.
How will I know my order was successful?
After placing an order you will receive an order confirmation and payment receipt via email.
What if I change my mind after paying for my item?
You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 0800 350 011 to cancel an order between 8am and 5pm NZST daily.
Where do I collect my item from in-store?
Your Click & Collect items will be available for collection at the dedicated Online Pick-up counter at the front of our store.
Where is Click & Collect available?
All stores excluding Trade Centres. These stores will have the Click & Collect icon visible on the website.
Our privacy policy details how we comply with our obligations under Australian and New Zealand privacy legislation. This policy covers all of our dealings with our customers and the public, apart from our dealings as a credit provider.
I can't sign in to my account, can you help?
If you're having trouble signing in to your account, please contact us for assistance.
I’ve forgot my user name, can you retrieve it?
If you've forgotten your user name, please contact us for assistance.
How quickly can I collect my order after buying it online
Orders placed by 4pm will be available for pickup within 2 hours (Subject to store trading hours). Orders placed after 4pm will be processed the following day. Please note you will receive a notification once your order is processed and ready for collection.
How will I know my order was successful?
After placing an order you will receive an order confirmation and payment receipt via email.
Why do I need to provide my address when ordering online and picking up from store?
We currently require full address details to help validate customer identification.
Why do you need my phone number?
In the event a store needs to reach you, providing your phone number will allow us to reach you directly to arrange a convenient time for you to pick up your order.
Payment
Are my personal details safe?
Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.
Can I pay with a Gift Card online?
You can't pay with a Gift Card online at this time. This service will be available in the future.
The price has changed since I placed my order, can I get the lower price?
If the product price has changed since placing your order, please contact Customer Support at OnlineEnquiries@bunnings.co.nz for assistance.
What methods of payment do you accept?
Payment can be made by Visa, Mastercard, AMEX and Afterpay.
When will I be charged for my order?
Payment will be processed immediately following a successful transaction.
Picking up your order
Can I inspect an item in-stock before taking in home?
Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect.
Can someone else pick up my order on my behalf?
Yes, someone else can pick up your order on your behalf. They’ll need to provide a copy of the order confirmation in store when collecting your order, and photo identification.
How does the in-store pick-up process work?
Once your order's processed, you’ll receive confirmation letting you know that it’s ready to pick up. Bring your confirmation email and ID to the online pick-up counter at the front of the store.
Once my order is ready how long will it be available for pick-up?
We will hold your order up to 5 days from when you receive your ready to collect notification. If for any reason you cannot make it within this timeframe, please contact the store and our team will be happy to assist you.
What do I need to bring when picking up my order?
You need to bring photo identification and a copy of your order confirmation.
What if my Click & Collect order is missing an item(s)?
In the event your order is missing an item, the store will arrange for those items to be brought to your selected Click & Collect store. In this event, the store will contact you to arrange a suitable date and time for collection.
Where do I pick up my order?
Your Click & Collect items will be available for collection at the dedicated Online Pick-up counter at the front of our store.
What happens if I do not pick up my order within 5 days?
If your order remains uncollected after 5 days, a refund for the total purchase price will be processed automatically. If you need more time or have special circumstances, please reach out to the store and our team will be happy to assist you.
What if I change my mind after paying for my item?
You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 0800 350 011 to cancel an order between 8am to 5pm NZST daily.
What if I need to amend or cancel my order?
To cancel an order, please contact Bunnings for a full refund via our Customer Support team on 0800 350 011, available between 7am and 7pm daily.
Terms and conditions
What are the terms and conditions?
Bunnings Click & Collect terms can be found by this link. Please ensure you have read and understood the terms and conditions.
Your account
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