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In-store accessibility

Team - Mentone Warehouse 6400 - Helping customer - AU

Creating the best experience for everyone

Bunnings Instore Accessibility Commitment Statement

At Bunnings, we are committed to creating an inclusive and accessible experience for all our customers. We believe that everyone should have the opportunity to shop and navigate our stores with ease and dignity. Our friendly team are available to assist customers who may require extra accessibility support.

We are constantly looking for ways to enhance the accessibility of our stores. Our goal is to create a shopping experience that is welcoming and accessible to everyone. We recently had some of our stores audited by Australian Disability Network, who Bunnings are members with, some great opportunities for us to now implement.

In addition to our physical stores, we are committed to making our online platforms accessible. We strive to ensure that our website and mobile applications are user-friendly and can be easily navigated by all customers. Check out our Website Accessibility page for more information.

We are proud of the progress we have made so far, but we know there is always more to be done. We will continue to work towards improving accessibility in our stores and online, ensuring that Bunnings remains a place where everyone feels welcome and valued.

Graphic image for Sensory Map accessibility icon   Sensory maps
Graphic image for Auslan Icon accessibility icon   Sign language
Graphic image for Name badge accessibility icon   Name badge stickers
Graphic image for Accessible parking accessibility icon   Accessible parking
Graphic image for Accessible toilets accessibility icon   Accessible toilets & change tables
Graphic image for Carry to car accessibility icon   Carry to car service
Graphic image for Drive and Collect accessibility icon   Collection services
Graphic image for Click and Deliver accessibility icon   Delivery services
Graphic image for Lifts escalators Icon accessibility icon   Elevators & escalators
Graphic image for Wheelchair available accessibility icon   Trolleys & wheelchairs
Graphic image for product finder accessibility icon   Bunnings product finder app
Sensory Maps are available at all of our stores. Bunnings store sensory maps support customers with sensory restrictions to help plan their journey before they arrive and navigate our stores. The sensory maps are accessible on each store page.
Bunnings has developed a training program for team members to learn Auslan and New Zealand Sign Language (NZSL) through the support of external organisations in Australia and New Zealand. Over 5,000 team members have now completed these programs. You may also notice Auslan or NZSL stickers on the team member name badges, if you do feel free to use sign language with them. Our team may still be learning so please be patient. We hope this provides extra support to our customers who are DEAF who may need this assistance.
We are committed to creating a welcoming workplace and customer experience. We value the diversity and inclusion of our team and aim to reflect the local community we serve at our sites. You may have noticed team members wearing stickers on their name badges. These are designed to support and celebrate our team – and to assist customers who shop with us in store. Here are some examples of the name badge stickers and their explanation.
D.I.Y. Workshops provide free interactive information sessions for customers; everyone is welcome.

Our Click & Deliver service allows customers to purchase items online and have the items delivered to their door.

Our Drive & Collect service enables customers to order online and collect their items from their local Bunnings store. This is a contact-free process, allowing customers to stay in their car while our friendly team loads their items.
We provide trolleys for customer use, including trolleys with baby seats to ensure child safety. Most of our stores also have wheelchairs and wheelchair/mobility trolleys available. Please speak to our friendly team if you require this during your visit.
The Bunnings app helps customers to plan their visit to our stores. The app provides descriptions of each item, including aisle location, to ensure all of our customers can be prepared and feel confident navigating through our stores.