Help Centre

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Information to help you navigate Bunnings, our stores and our website.

Team - In Store Pool Water Testing - Customer

Frequently asked questions

How can I get an update on the status of my order?

To track your order, enter your order number, which can be found in your order confirmation email.

When will my order be ready for collection?

Orders placed by 4pm will be available for pickup within 2 hours (Subject to store trading hours). Orders placed after 4pm will be processed the following day. Please note you will receive a notification once your order is processed and ready for collection. For further information you can view our Terms & Conditions here.

How long will my order take to be delivered?

In most cases delivery of products purchased online will take 2-5 business days. Find out more about Click & Deliver.

Can I return or exchange my product?

Our refund and exchange policy is available online. If you need any clarification, please contact your local store where a Team Member will be able to assist you further.

Do you allow pets into your stores?

We always welcome assistance animals. We also welcome well-behaved pets that are on a lead.

We ask that you maintain full control of your pet at all times and clean up after it, otherwise you will be asked to remove your pet from the store.