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More Choice with Special Orders

Special Orders

Bunnings has a huge range of products available in-store and even more choice available from our Special Orders team. If our suppliers stock a product, we can usually get it. With access to thousands of products, the possibilities are endless.

Customers being served at a Bunnings Special Orders desk.

The service

How our Special Orders service can help you

Our Special Orders team can order in products to help with your home improvement project. They will also order spare or replacement parts for your tools if they are available.  

Where to find Special Orders

Every one of our stores has a Special Orders desk, look for the blue desk in store and talk to one of our dedicated team members.

How to order

1Search

Search from our Special Order Brochures and in store product displays or simply ask a team member for assistance with selection.

2Submit order

Make your choice & submit your order with the Special Orders desk in store or call your nearest Bunnings store.

3Delivery

Once you place your order, we will call you when it’s ready for pick up or delivery, usually within 7-14 working days.

Terms of Use

Important: Terms and Conditions of our Special Orders Service

Bunnings is pleased to supply you with goods on the basis of the following:

  1. Quotes & Estimates
    Our quotation/estimate is valid only if the full quantity is ordered within 30 days. This quote/estimate will supersede all previous quotes/estimates. Personal information is required (see the Bunnings privacy policy)
  2. Payment
    Purchase under $500, direct delivery from Supplier orders, all custom made products and services require full payment when you place your order. Purchases over $500 require a deposit of $500 when you place your order. Full payment for all purchases must be made before the order is picked up or delivered.
  3. Supply
    Bunnings will not be liable for any loss or claim by the customer in the event that Bunnings is unable to supply the goods required, or for any delay in supplying the goods.
  4. Delivery (if applicable)
    You will be charged for delivery unless otherwise specified. We will deposit your Goods at ground level on the delivery site. You must ensure we have clear and safe access for delivery. We do not accept liability for damage to any property occurring in the course of delivery. Please ensure there is a person present at the delivery site who is authorised by you to accept delivery. If there is not, you authorise us to deliver the Goods anyway. If our delivery contractor arrives but is unable to deliver the Goods, you may be required to pay for a re-delivery later.
  5. Collection
    If your Goods are being collected, please collect them with 10 days (30 days for special order items) after we inform you that the Goods are ready for collection. If you do not do so, we will assume you have cancelled your order. Goods uncollected after that time may be resold by Bunnings.
  6. Cancellation & Returns
    We will try and assist you if you wish to cancel your order or return Goods unused, but we may require you to pay for loss we will incur as a result. Custom made Goods are non-returnable. Services are non-refundable.

You agree that these terms and conditions apply to the exclusion of all others even if exchanged later.