We’re adapting how we operate so you can get what you need safely. Have your items delivered or when your order is ready to collect, we will organise a convenient time for a contactless pick-up. Simply drive to your local store and we will load your products into your car for you.
In most cases delivery of products purchased online will take 2-5 business days.
To find out if a product can be delivered to your area, enter your postcode on the product page for delivery details.
How long will my delivery take?
In most cases delivery of products purchased online will take 2-5 business days.
To find out if a product can be delivered to your area, enter your postcode on the product page for delivery details.
Do you price match products online?
How quickly can I collect my order after buying it online?
Orders placed after 3pm will be processed the following day. You will be contacted via email when your order is ready for collection.
Can I make changes to my order?
What's your returns policy?
To learn all about the returns process for products sold by Bunnings, view our returns policy.
The item I received is damaged/faulty can I replace it?
I've changed my mind, can I return the item?
Yes, you can return an item purchased from Bunnings if you've changed your mind. View our returns policy.
Can I return the item to my local Bunnings?
For products purchased from Bunnings, contact your nearest store, email customer support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11. View our returns policy.
Do I have to pay for the postage/delivery cost of returning an item?
How will I receive my refund?
Your refund will be processed back into the same account you used to make the purchase. View our returns policy.
How do I return a large item?
The item I ordered is the wrong size/colour, will you exchange it?
How much does delivery cost?
Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product.
How long will my delivery take?
When shopping online, the expected time for a click and delivery order to be completed will be communicated:
Can I cancel my order?
Can I make changes to my order?
My order hasn't arrived, what now?
Who will deliver my order?
Can I change my delivery address after submitting an order?
I'm missing a product from my order, what should I do?
I've received the wrong item, who do I contact?
Do you deliver overseas?
I'm having trouble ordering online, can you help me?
Can I buy Gift Cards online?
Do you offer Click & Collect?
What methods of payment do you accept?
Payment can be made by Visa, Mastercard, AMEX and Afterpay.
Are my personal details safe?
The price has changed since I placed my order, can I get the lower price?
Do you price match products online?
What's your price policy?
I'd like to delete my account
To delete your account, sign in to your My Profile to access your Account Dashboard. Select 'Contact Details' on the 'Personal Details' tile, then select 'Delete account'.
Note: Account deletion is permanent. Once your account is deleted, you will no longer have access to it, nor can it be restored. You will also lose access to any data related to this account including any order history and saved store receipts.
I'd like to unsubscribe from the Bunnings newsletter
How can I contact you to ask a question or provide feedback?
I can't sign into my account, can you help?
I've forgotten my user name, can you retrieve it?
I've forgotten my password, can I reset it?