Welcome to ORCO by Veloreo — an Australian-owned lifestyle and technology brand, now bringing practical everyday essentials to customers across New Zealand.

Our range is designed around the way you live, work, travel and recharge—from portable power and smart charging accessories to home entertainment, sleep and recovery essentials. We focus on thoughtful design, dependable performance and genuine value, creating products that fit naturally into modern everyday life.

Whether you’re powering your devices on the go, improving your nightly routine or making your time at home more enjoyable, ORCO is built for your world.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

Shipping to New Zealand

ORCO products are stocked and dispatched from Melbourne, Australia. All New Zealand orders are shipped using Australia Post.

Order Cut-Off Time

Our daily order cut-off time is 5:00 pm Melbourne time, Monday to Friday.

Orders placed after 5:00 pm, on weekends or on Victorian public holidays will begin processing on the next business day.

Processing and Packing

Orders normally require 1–2 business days to be processed, packed and dispatched after payment has been confirmed.

Business days do not include weekends or Victorian public holidays.

Estimated Delivery Time

After dispatch, delivery to New Zealand normally takes approximately 6–12 business days.

Including processing and packing, customers should allow approximately 7–14 business days from the date of ordering.

Delivery estimates are not guaranteed and may be affected by:

New Zealand customs processing
Public holidays in Australia or New Zealand
Severe weather or transport disruptions
Rural or remote delivery locations
Delays outside the control of ORCO or Australia Post
Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking number after your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active.

Customs and Import Charges

Orders entering New Zealand may be inspected or processed by New Zealand Customs.

Any applicable taxes or charges collected by us will be shown during checkout. Additional government duties, taxes or import charges that are legally payable and not collected at checkout are the customer’s responsibility.

Customs processing may occasionally extend the estimated delivery timeframe.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period:

Check the tracking information provided.
Check around the delivery location and ask other members of your household.
Contact your local delivery provider if indicated by the tracking information.
Contact us so we can assist with an investigation.

Carrier investigations and replacement decisions may require additional processing time.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photographs of the damaged product
Photographs of the external packaging and shipping label

We will review the issue and provide further instructions. Your rights under the New Zealand Consumer Guarantees Act are not affected.

Contact Us

For shipping enquiries, please contact us through Bunning's portal

We are available Monday to Friday and will respond as soon as possible.

Returns and Refunds Policy

We want you to feel confident shopping with ORCO. This policy applies to products purchased directly through our New Zealand online store and is in addition to your rights under the New Zealand Consumer Guarantees Act 1993.

Change-of-Mind Returns
If you purchase the wrong product or simply change your mind, you may request a return within 30 days of receiving your order.
To qualify for a change-of-mind return:
• The product must be unused and in its original condition.
• All original packaging, accessories, manuals and promotional items must be included.
• You must provide your order number or other proof of purchase.
• The product must not be listed as final sale or non-returnable.
• The return must be approved before it is sent to us.
Customers are responsible for change-of-mind return postage. Original delivery charges are not refundable unless required by law.
Faulty, Damaged or Incorrect Products
Please contact us as soon as possible if your product:
• Arrives damaged or faulty.
• Is not of acceptable quality.
• Is unsafe or not fit for its intended purpose.
• Does not match its description.
• Is different from the product you ordered.
• Develops a fault within a reasonable period.
We may ask for photographs, videos, the product serial number and proof of purchase to help us assess the issue. This does not limit your rights under New Zealand consumer law.
If the problem is minor and can be resolved, we may choose to repair the product, replace it or provide a refund.
If the problem is serious, cannot be fixed within a reasonable time or meets the legal requirements for rejecting the product, you may be entitled to choose a replacement or refund. You may also have the right to compensation for reasonably foreseeable loss caused by the failure.

Return Postage for Faulty Products
If we confirm that a product is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return postage costs or provide return instructions.
Please contact us before returning the product. Returns sent without approval may be delayed or sent to an incorrect address.
How to Request a Return
To request a return, email and include:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs or videos if the product is damaged or faulty.

We will review your request and provide the return address and instructions. Do not send products back before receiving confirmation from us.

Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. We aim to process refunds within five business days, although your bank or payment provider may require additional time for the funds to appear in your account.
For change-of-mind returns, the customer remains responsible for return postage. Products returned used, damaged, incomplete or without their original packaging may not qualify for a voluntary change-of-mind refund.
These conditions do not reduce any remedy available under the Consumer Guarantees Act.

Exchanges
Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or refund where appropriate.

Your rights under applicable consumer law are not affected.

Contact Us

For return and refund enquiries, please contact: Directly within Bunnings' portal

We are available Monday to Friday and will respond as soon as possible.