With thousands of retail products online including the following categories; home and living, lounge, bedroom, outdoor & office furniture, pet care & toys, sports & travel, auto & tools, electronics, gifts & novelty, baby & kids, and much more, our goal is to bring you the shortest search path to you finding and purchasing your desired product. Since our establishment in 2011, we have grown to nearly 20,000 square meters in warehousing, multiple locations, carrying over 2,500 product lines and increasing our importing and manufacturing in excess of 500 containers a year.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

We are thrilled to offer our shipping services to ensure you receive your purchased products in a timely and efficient manner. Please find below important information regarding our shipping policy:

Courier delivery within the island: 1-3 working days (rural areas may take longer).
Courier Inter-island deliveries: 2-4 working days (rural areas may take longer).
Large Freight Deliveries within island will take between 3-5 working days, rural delivery may take longer.
Large Freight Deliveries between inter-island will take 2-7 working days, rural delivery may take longer.

Our shipping service includes delivery by a single driver to the nearest drop-off point.
Regrettably, our drivers are unable to take products up a fleet of stairs and for apartments we can deliver to the reception/ it’s up to the driver’s discretion if they want to deliver it to your doorstep.
We do not offer two-person deliveries for any items.

Thank you for choosing us as your preferred shopping destination. We look forward to serving you!

In these terms and conditions "we", "our" and "us" means TSB Living Ltd, "you" refers to you the customer. "Dollar" constitutes New Zealand dollars only. These terms and conditions together with your order constitute the entire contract between TSB Living Ltd. and the customer. No other external terms and conditions are applicable to this website and business. Terms and conditions cannot be varied without prior approval from both parties in writing.

Choice of Color/design
Where a product listed has various options such as color, size, RHS/LHS features, please advise us of your preference. Colors strictly subject to availability.

Information Error
We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error. We shall have the right to refuse or cancel any such orders and refund the full amount received.

Warranty Information
Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

I am waiting for a refund of my purchase
Refunds are processed within 2-3 days from when we receive the item(s).

Returns & Refunds
We stand behind all our products. All of our products carry a 12 month RTB warranty if not specially stated. RTB (Return to Base) means the buyer pays for returning goods to us; we will fix or replace the faulty products. Refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.

Damaged & Faulty Stock
Most of our products come with a minimum of 1 year return to base warranty on them. For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email. If it is a technical query it may take up to 5 working days as we may consult with our suppliers for effective resolution of the matter.

If the product is faulty, TSB Living may elect to repair the product. In case the product is not repairable, it will be replaced with the same product - subject to availability.

We may require for the item to be returned to our closest branch to be assessed further and if technical support is needed, it may take up to 10 working days.

Where possible we may offer parts/ partial refunds to aid the items operations/usage.

Please note we do not organize pickups from RD addresses, if you live in an RD address, you may have to drop the product at the nearest courier depot for collection or provide us with a non-rd address for collection.

Warranty Limitations:

Products purchased must be used for personal / household use (non-commercial) for warranty purposes.

Warranty does not cover general wear and tear caused by use

Accidents or failure to follow care instructions.

Any modifications or unauthorized repairs made to our products will void the warranty.

The warranty is valid from the date of purchase for 12 months and is applicable to the original purchaser of the product (unless otherwise specified).

Warranty cannot be transferred and will be to the purchaser named on the invoice

Where a product requires specialized installation such as an electrician or plumber, installers details and invoice may be requested for warranty purposes
Ride on cars come with a 6 months battery warranty only.

Warranty Claims
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Change of Mind Requests
- For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.

- Original shipping and return shipping will be at buyer's cost. The return courier is at the transit risk of the buyer.

- On our team's assessment of the return to be 100% suitable for resale. A credit note will be issued within 3 working days excluding any shipping

- Please note we do not accept change of mind returns on mattresses, toppers and related products due to health and hygiene reasons.

- Flat pack furniture once opened cannot be returned back under this clause.

- Please note that we can not accept Change of Mind returns on DS BS, DS NA, DS BD, Midea, Toshiba, Parmco and NZ Made items are they are ordered and dispatched directly from the supplier.

- Certain products, such as vacuum-packed items (e.g. rugs), cannot be restored to their original packaging once opened. As a result, these items must be returned unused and in a condition suitable for resale. Returns that do not meet this criteria may be declined.

- Please note that items must be returned in their original condition and packaging to be eligible for a change of mind return.

- For items that are not returned in original packaging or are not in resalable condition, a 15% restocking fee may apply, or the return may be declined.

- We recommend carefully reviewing product details, dimensions, and suitability before opening or assembling any items.

General Terms
- Products purchased must be used for personal or household use (non commercial) for warranty purposes. CGA does not cover Commercial products.

- Refunds will only be processed using the same mode of payment which was accepted at the time of purchase.