Founded in Melbourne, Australia in 2015, Sello has grown from a small online retailer into an established e-commerce business offering thousands of products across a wide range of categories, including furniture, home and living, pet supplies, tools, outdoor products and more.

Today, we operate multiple distribution and fulfilment centres across international markets, supported by an experienced procurement team, established supply chain capabilities and dedicated customer service.

At Sello, our focus is simple: **great products, competitive value and reliable service**. We carefully select our product range with a strong emphasis on quality, functionality and value, supported by robust quality assurance and compliance processes.

With more than a decade of e-commerce experience and millions of orders fulfilled across our markets, we continue to expand our range and capabilities while keeping our customers at the heart of everything we do.

We look forward to bringing our range to Bunnings Marketplace customers across New Zealand.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

We offer FREE SHIPPING across New Zealand, no matter where you are located.

Please provide accurate and complete delivery information to ensure your order can be delivered without unnecessary delays.

We aim to dispatch all orders within 24 hours on business days. Orders placed on weekends or public holidays will be processed on the next business day.

Standard shipping is completely FREE across New Zealand, with no additional delivery charges based on your location.

Once your order has been collected by our courier, you will receive tracking information so you can follow your delivery.

Your order should arrive within 3–5 business days after dispatch.

While we work closely with our courier partners to meet these delivery timeframes, occasional delays may occur due to circumstances outside our control.

We understand how frustrating lost, damaged or delayed parcels can be. If there is an issue with your delivery, please contact us and we will assist you as quickly as possible.

# Return & Warranty Policy

For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.

We want you to shop with confidence. If something isn’t right with your order, our customer service team is here to help.

### 30-Day Returns

Return requests must be made within **30 days of delivery** and authorised by our customer service team before being sent back.

For **change of mind** returns:
- Items must be unused and in their original condition and packaging.
- Return shipping costs are the buyer’s responsibility.
- Any original shipping charges paid are non-refundable.
- Orders cancelled after dispatch may be treated as a change of mind return.

### Faulty, Damaged or Incorrect Items

If your item arrives **damaged, defective, incomplete, incorrect, or not as described**, please contact us with your order number and relevant photos or information.

Depending on the issue, we may provide **replacement parts, troubleshooting or repair assistance, a replacement product, or a refund**. Where a return is required, we will provide the appropriate return instructions.

### Warranty Support

For added peace of mind, **most of our products come with a 12-month warranty unless otherwise stated on the product listing**.

If you experience an issue during the warranty period, please contact us and our team will assist with the most appropriate solution.

### How to Request a Return

Please contact our customer service team with your **order number, reason for return, and relevant photos or details where applicable**.

Nothing in this policy excludes or limits any rights or remedies available to you under applicable **New Zealand consumer law**.