All items are dispatched from our warehouse in Australia.
Under normal conditions, delivery will take between 4 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option. We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
Note - not all products are available in all areas.
Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
Some products may be dispatched in more than one carton.
We currently dispatch to addresses within New Zealand.
We aim to dispatch all products within one working day after your full payment is made. Additional postage fees may apply for re-delivery or re-direction requests.
Please refer to our Returns Policy if you change your mind about your purchase and wish to return the item.
Buyers must agree with the above postage and handling terms before purchase.
Please note that it will be taking longer time to deliver during peak season such as Black Friday, Christmas, Boxing Day and etc. Please allow extra 3-5 business days for delivery during those period. To ensure your purchase deliver on time, please make sure you place the order earlier.