Sunrise International is committed to providing reliable and efficient delivery throughout New Zealand. Orders are dispatched from Australia, with most orders shipped within 1–2 business days. Delivery timeframes are estimates only and may vary due to courier, customs, border, weather or other logistical delays outside our reasonable control.
To the extent permitted by law, Sunrise is not responsible for any indirect loss, costs or inconvenience arising from delivery delays outside our reasonable control. We use multiple courier partners, with the carrier selected based on the size, weight and delivery location of the order. Tracking details will be provided where available.
Orders may be split into multiple parcels or consignments and arrive separately. Depending on the courier and service, parcels may be left in a safe location at the delivery address. If an order is lost, damaged or missing items during transit, please contact our team and retain any packaging and photos to assist with our investigation.
Please ensure your delivery details are correct before ordering, as addresses may not be able to be changed once an order is processed or dispatched. PO Boxes should be avoided. Additional re-delivery, storage, return-to-sender or associated freight charges resulting from an incorrect address, failed delivery or failure to collect goods may be payable by the customer.
For approved change-of-mind returns, return freight is the customer’s responsibility and original shipping charges are non-refundable. Nothing in this policy excludes or limits any rights available under applicable consumer laws.