Customers may return products that have been ordered incorrectly or are no longer required, provided the item is unused, in its original packaging, and in resalable condition. Please contact us before returning any item to obtain return instructions.
For change-of-mind or incorrectly ordered returns, the customer is responsible for return shipping costs. A 20% restocking fee, with a minimum charge of $15, may apply to cover handling and processing costs. Original shipping charges are not refundable.
If an item is faulty, damaged, incorrectly supplied, not as described, or otherwise does not meet the requirements of the New Zealand Consumer Guarantees Act 1993, please contact us and we will provide an appropriate remedy in accordance with your legal rights.
Refunds will be processed after the returned item has been received and inspected.