Please note - All Trailpro Trailer returns/refunds are currently suspended for the 4 week lockdown period.
It is essential that you follow the Government Alert Level 4 advice and do not turn up to our stores with your trailer as you will be turned away. Our stores that do remain open, are only trading for essential services supporting Trade.
We will be resuming the below process once the lockdown period is over and thank you for your cooperation at this time.
Sold between: 1st December 2005 to 12th October 2018. Please click here for more information.
Defect: The trailer's drawbar may break at the front attachment where it bolts to the chassis, leading to failure and detachment of the drawbar. Heavy or frequent commercial use may accelerate this hazard.
Hazard: Detachment of the drawbar poses significant safety hazards to other road users and bystanders.
What to do: Check the identification plate on the side of the trailer's drawbar (as shown in the photo) to confirm the model number. If it's an affected model, stop using the trailer in a loaded capacity immediately.
If you have one of these trailers, or are in doubt, please contact Bunnings customer service centre on 0800 561 109. Please note that NZTA appointed inspectors have been instructed to not issue WOF's on affected models until the repair is completed.
Please Note: If you have received a Bunnings approved repair on your 8x4 and 8x5 trailer and the serial no. ends with an “R”, you are not required to take any further action
Euromatic Eco Wall Panel Heater, Models: EPH-001, EPH-001D, EPH-002
Sold between: 1st March to 24th April 2018. Please click here for more information.
Defect: Cracks can appear on the outer ceramic encasing of the heater and lead to smouldering and release of smoke.
Hazard: Risk of causing burns or a fire
What to do: Stop using the heater immediately and return the product to your nearest Bunnings store for a full refund.
For more information: contact product distributor Tempo, Phone: 0800 836 761 or Email: firstname.lastname@example.org
All 2017 MORETTI, CLICK and AKAI Oil Column Heaters
Note to customers:
Bunnings is issuing a recall of all Moretti, Click and Akai oil column heaters purchased in 2017. This is a precautionary measure following the recall of the Moretti 5 Fin and Moretti 11 Fin Oil Column Heaters.
The Moretti 5 Fin and 11 Fin Oil Column Heaters were recalled following reports from a number of customers of oil having leaked and in some instances sprayed. We want to make sure customers are aware that there is a risk that these heaters could rupture when turned on and allow hot oil to spray out, with the potential to cause scalding and burns.
While to date we have not had similar incidents reported with any other oil column heaters under the Moretti, Click and Akai brands, additional testing by suppliers suggests an incorrect specification of oil could have been used in some of the heaters. It is important to reinforce that this is preliminary information from our suppliers and we are undertaking additional testing as we continue to investigate the cause of the issues.
We urge customers to stop using these heaters immediately and return them to the nearest Bunnings store for a full refund.
The safety of customers and our team is absolutely our top priority and we encourage customers to call 0800 561 109 to report any concerns.
The model number & batch code are marked on the rating label which is located on the front panel of the heater. The recalled heaters were sold by Bunnings from 1 January 2017 to April 2017.
Please click here for more information.
What are the defects?
A manufacturing defect may cause the heater to rupture when turned on allowing hot oil to spray out.
What should you do?
Customers should cease using this heater immediately and return to any Bunnings store for a full refund. For further information, please call 0800 561 109 or go visit your nearest Bunnings store.
The recalled Makita line trimmers were sold by Bunnings between June 2016 and August 2017. Please click here for more information and list of affected range of serial numbers.
What are the defects?
What should you do?
Check the model and serial number of your Line Trimmer (see affected range of serial numbers here). If the model and serial number of your Line Trimmer are within the affected range – stop using it immediately. Take your Trimmer into the store you bought it from or to a nearest Makita Authorised Service Agent. Makita NZ Ltd will arrange free of charge modification.
What should you do?
We kindly ask that you immediately stop using the Blade attachment and to contact Techtronic Industries NZ Limited by telephone, email or via post at the address below. Techtronic Industries NZ Limited will advise you how to proceed with your options in respect of the Product and the Blade. Your options are:
1. to return the Product (as a whole) for a refund of the full purchase price of the Product; or
2. to return the Blade (only) for a refund of the full retail price of the Blade.
For more information, please contact Techtronic Industries NZ Limited's product service on 0800 028 491 (freecall), mail PO BOX 12-806, Penrose, Auckland 1642, or email email@example.com, or see the website www.ryobi.co.nz
All units marked with the following batch numbers are covered by this recall. The batch number label is located near the air intake vent.The product was sold through Bunnings stores nationally.
Affected Batch Numbers:
0901A, 0901C, 0903E, 0905C, 0906D, 0907D, 0908D
1003, 1008, 1009, 1010, 1011, 1012
1102, 1103, 1104, 1105, 1107, 1108, 1109, 1111, 1112
1202, 1204, 1205, 1206, 1207, 1208, 1209,1211,1212
The impeller can break during operation and may damage the outer enclosure of the blower giving access to live parts.
Risk of electric shock and injury from sharp objects.
Stop using the blower immediately and unplug it from the socket.
Contact Ozito on 1800 069 486 for Australia or 0508 069 486 for New Zealand to obtain a reference number for a replacement blower or full refund.
For further information on this recall, contact Ozito on email: firstname.lastname@example.org
For more information about this product recall, download the flyer.