Parts Factory Australia supplies replacement automotive parts for a wide range of makes and models, including alternators, starter motors, power steering pumps, window regulators, sensors and air conditioning components. We serve New Zealand customers from our Gold Coast warehouse in Queensland, Australia. Please check each product listing for vehicle compatibility and contact our team through Bunnings Marketplace if you need help selecting the right part.

“Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.”

All orders are dispatched from our Gold Coast warehouse in Queensland, Australia.

Standard delivery to New Zealand is charged at a flat NZ$50 per order, including GST, with no additional shipping charge for extra items in the same order.

Most in-stock orders are dispatched within 1 business day. Orders are shipped using Australia Post International Standard and its New Zealand delivery partners, with estimated delivery of 5–10 business days after dispatch. Rural or remote deliveries may take longer, and customs processing may affect delivery times. Any applicable import duties, taxes or customs charges are the responsibility of the customer unless otherwise included at checkout. All delivery timeframes are estimates only and are subject to the performance of Australia Post, its delivery partners and customs authorities. While we make every effort to ensure prompt delivery, unforeseen delays may occur. We are not responsible for indirect or consequential costs associated with delayed deliveries, except where required under applicable consumer protection laws.

Returns Policy – Parts Factory Australia – New Zealand

For any return, please contact us through the Contact Seller link in your Bunnings order confirmation email, quoting your order number and the reason for the return. We will provide return instructions and confirm the return address before you send the item. Returns are handled by Parts Factory Australia at our Gold Coast warehouse in Queensland, Australia.

For change-of-mind returns, please contact us within 7 days of receiving your order. Items must be unused, uninstalled and in their original condition, with their original packaging, manuals and accessories. Proof of purchase is required. Custom-made or special-order parts and sale or clearance items are excluded from change-of-mind returns. Customers are responsible for change-of-mind return freight, and the original delivery charge is not refundable for these returns.

If an item is faulty, damaged on arrival, incorrectly supplied or not as described, please contact us with details and any relevant photos so we can assess the issue and arrange the appropriate remedy. The change-of-mind time limit, exclusions and original-packaging requirements do not limit your rights for faulty goods. Return freight and any repair, replacement or refund will be handled in accordance with applicable New Zealand consumer law.

Once we receive and inspect your return, we will advise you of the outcome. Approved refunds will be processed through the original payment method. Nothing in this policy excludes, restricts or modifies your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.