Order Online FAQs

To learn all about the returns process for products sold by Bunnings, view our returns policy.

If you've received a damaged or faulty item and Bunnings is the seller, email Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11, who will assist you with replacing your product or process a refund.

Yes, you can return an item purchased from Bunnings if you've changed your mind. View our returns policy.

For products purchased from Bunnings: contact your nearest store or email Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11. View our returns policy.

For a change of mind on products purchased from Bunnings, if you're unable to return the item to your local Bunnings store then you'll have to cover the postage/delivery cost of returning the item. If you've received a damaged or faulty item, Bunnings will cover the cost of return.

Your refund will be processed back into the same account you used to make the purchase. View our returns policy.

For products purchased from Bunnings: contact your nearest store or email Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11.

For products purchased from Bunnings:  If the item you received is the wrong size/colour, return it to your nearest store or email Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11 to organise an exchange.

Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product.

When shopping online, the expected time for a click and delivery order to be completed will be communicated;

- As you view item to be added to cart

- In cart prior to checkout

- Order Confirmation post checkout

Yes, you can cancel your order in most cases. Please contact Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11 for assistance. 

We will always make our best effort to accommodate any changes. Please contact Customer Support, OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11, who will endeavour to assist you with your query.

We use a range of different freight and transport providers depending on the type of product and where it's being delivered.

We can only deliver to New Zealand addresses.

Yes, a click and collect offer is available at all stores excluding Trade Centres. These stores will have the Click & Collect icon visible on the website. 

Payment can be made by Visa and Mastercard.

If the product price has changed since placing your order, please contact Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11for assistance. Bunnings Price Guarantee only applies to products sold by Bunnings.

 Our Price Policy also applies online to products sold by Bunnings. Please contact Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11 to process the price guarantee and place your order.