Warranty & Returns
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
1. Change of Mind Returns
We offer a 7-day Change of Mind return policy, giving you confidence when shopping with us.
If you change your mind about your purchase, you can return your item within 7 days of receiving it for a full refund (excluding shipping fees).
To be eligible for a Change of Mind return:
The item must be unused, unworn, and in its original packaging (including all accessories, tags, and manuals).
You must provide a receipt or proof of purchase.
No restocking fees apply.
Return postage for Change of Mind returns may be at the buyer’s expense, unless otherwise stated.
Please contact us before sending your return to obtain instructions and ensure smooth processing.
2. Warranty & Faulty Items
All our products are covered by a 12-month warranty against manufacturing defects.
If your item develops a fault within the warranty period, please contact us so we can assist with a repair, replacement, or refund, in line with the New Zealand Consumer Law.
To process a warranty claim, you may be asked to provide:
A detailed description of the issue, and
Clear photos or videos showing the fault.
Please note that warranty claims do not apply to damage caused by misuse, neglect, or normal wear and tear.
3. Need Help?
If you have any questions about returns or warranty claims, please contact our customer service team — we’re happy to help.