Maddox Plus is a brand committed to providing customers with exceptional value through high-quality products and outstanding service. Our mission is to enhance the daily lives of our customers by offering stylish, functional, and affordable products. We believe that everyone deserves access to the best, and we are dedicated to delivering on that promise. With Maddox Plus, you can trust that you are receiving the finest products at the best value, all backed by our unwavering commitment to customer satisfaction.

Maddox Plus is dedicated to providing the best online shopping experience. We understand the importance of prompt and reliable after-sales support, which is why we have a dedicated local team to assist with any issues or concerns. Our workshop and warehouse in Australia enable us to efficiently handle repairs and replacements, ensuring quick resolutions for our customers. Our inventory is constantly updated to include the latest and most significant items, ensuring that our customers have access to the best products and services from the convenience of their homes.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Warehouse Operation Time: Our warehouse operates from Monday to Friday, excluding public holidays. Orders received during the weekend or on a public holiday will be processed on the next business day.

Delivery Timeframe: Our delivery time frame is typically 1-3 business days for metro orders.

Tracking Information: You will receive a shipment confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the delivery status of your order.

Delivery Address: Please ensure that your delivery address is correct at the time of placing your order. We are not responsible for any additional delivery costs incurred due to incorrect or incomplete delivery information.

Lost or Damaged Deliveries: If you have not received your order within the expected delivery timeframe or if your order arrives damaged, please contact us as soon as possible so we can resolve the issue.

At Altus, we strive to provide high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a flexible and straightforward return policy to ensure a positive shopping experience.

Eligibility: To be eligible for a return, the product must be in its original condition and packaging, with all tags and accessories attached. Products that have been used, damaged, or altered in any way are not eligible for a return.

Time-frame: Returns must be made within 14 days of receipt of the product. If more than 30 days have passed since the delivery of your order, we are unable to offer a return.

Process: To initiate a return, please contact us via the contact seller link in your Bunnings order confirmation email to request a return authorisation. We will provide you with a return shipping label and instructions on how to return your product.

Refunds: Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria outlined above. If your return is approved, we will issue a refund to your original payment method. Refunds are typically processed within 5-10 business days.

Shipping Costs: You are responsible for the cost of shipping the returned product back to us. We do not cover return shipping costs unless the product is defective or incorrect.

Defective or Incorrect Products: If you receive a defective or incorrect product, we will cover the cost of return shipping and provide you with a replacement product at no additional cost.