Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsiWorld - NZ
Delivering Premium Lifestyle Brands Across Australia, New Zealand, and Global Markets
Founded in Melbourne in 2006, iWorld Australia is a leading distributor and brand partner specialising in premium consumer lifestyle products across Australia and New Zealand. Over the past two decades, we have built a strong reputation for connecting globally recognised brands with major retailers, online marketplaces, and independent partners throughout the region.
At the core of our business is a commitment to quality, innovation, and long-term strategic partnerships. Through close collaboration with internationally respected brands, we bring world-class products to market while delivering exceptional customer experiences and commercial outcomes.
As global commerce continues to evolve, iWorld Australia has strategically expanded its operational capabilities to support both domestic and international growth. Our extensive distribution and fulfilment network spans Australia, New Zealand, the United States, and Hong Kong, enabling efficient logistics, scalable operations, and reliable delivery across multiple markets.
Supporting this infrastructure is a dedicated team across sales, marketing, merchandising, customer support, and technical services. With specialised support teams based in Australia and New Zealand, we ensure responsive service, strong retailer relationships, and ongoing customer satisfaction.
To further strengthen our position in the market, iWorld Australia has invested significantly in advanced e-commerce and digital infrastructure. Our upgraded multi-channel platform has enhanced our online marketing, sales performance, and operational scalability, positioning the business for continued expansion across both established and emerging channels.
Combined with modern warehousing systems and streamlined operational processes, iWorld Australia remains well positioned to adapt to the rapidly changing retail and global commerce environment while continuing to deliver value to our partners and customers.
“Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.”
Founded in Melbourne in 2006, iWorld Australia is a leading distributor and brand partner specialising in premium consumer lifestyle products across Australia and New Zealand. Over the past two decades, we have built a strong reputation for connecting globally recognised brands with major retailers, online marketplaces, and independent partners throughout the region.
At the core of our business is a commitment to quality, innovation, and long-term strategic partnerships. Through close collaboration with internationally respected brands, we bring world-class products to market while delivering exceptional customer experiences and commercial outcomes.
As global commerce continues to evolve, iWorld Australia has strategically expanded its operational capabilities to support both domestic and international growth. Our extensive distribution and fulfilment network spans Australia, New Zealand, the United States, and Hong Kong, enabling efficient logistics, scalable operations, and reliable delivery across multiple markets.
Supporting this infrastructure is a dedicated team across sales, marketing, merchandising, customer support, and technical services. With specialised support teams based in Australia and New Zealand, we ensure responsive service, strong retailer relationships, and ongoing customer satisfaction.
To further strengthen our position in the market, iWorld Australia has invested significantly in advanced e-commerce and digital infrastructure. Our upgraded multi-channel platform has enhanced our online marketing, sales performance, and operational scalability, positioning the business for continued expansion across both established and emerging channels.
Combined with modern warehousing systems and streamlined operational processes, iWorld Australia remains well positioned to adapt to the rapidly changing retail and global commerce environment while continuing to deliver value to our partners and customers.
“Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.”
iWorld - NZ Shipping Policy
Shipping Within New Zealand
Shipping charges are based on the delivery location and apply to orders weighing up to 25 kg.
Auckland, Wellington, Christchurch, Hamilton, Tauranga, Napier-Hastings, Dunedin, and Palmerston North: Rates applied at check out
All other cities and rural areas: Rates applied at check out
These rates apply to deliveries to residential and business addresses, as well as PO Boxes.
Shipping Methods
For deliveries to New Zealand, we use:
Australia Post International
Team Global Express
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Delivery Times
Most orders are dispatched within 24 business hours.
All orders are sent via a tracked courier service. Once your order has been shipped, you'll receive an email with tracking information. A signature may be required upon delivery.
Estimated delivery times are:
Australia
Local deliveries: 1 business day
Major cities (interstate): 3–5 business days
Regional and rural areas: Additional delivery time may apply
New Zealand
Major cities: 3–5 business days
Regional and rural areas: 5–7 business days (or longer depending on location)
Please note that delivery times are estimates only and may vary during peak periods or due to circumstances outside our control.
Shipping Restrictions
iWorld Australia currently ships to Australia and New Zealand only.
Our Distribution Centre does not dispatch orders on the following public holidays:
New Year's Day
New Year's Holiday
Good Friday
Easter Monday
ANZAC Day
King's Birthday
Labour Day
Christmas Day
Boxing Day
Boxing Day Holiday
Orders placed after 12:00 pm (AEST/AEDT) on a Friday may not be dispatched until the following Monday.
Weekends and public holidays are not considered business days. Orders placed during these periods will be processed on the next available business day.
Shipping charges are based on the delivery location and apply to orders weighing up to 25 kg.
Auckland, Wellington, Christchurch, Hamilton, Tauranga, Napier-Hastings, Dunedin, and Palmerston North: Rates applied at check out
All other cities and rural areas: Rates applied at check out
These rates apply to deliveries to residential and business addresses, as well as PO Boxes.
Shipping Methods
For deliveries to New Zealand, we use:
Australia Post International
Team Global Express
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Delivery Times
Most orders are dispatched within 24 business hours.
All orders are sent via a tracked courier service. Once your order has been shipped, you'll receive an email with tracking information. A signature may be required upon delivery.
Estimated delivery times are:
Australia
Local deliveries: 1 business day
Major cities (interstate): 3–5 business days
Regional and rural areas: Additional delivery time may apply
New Zealand
Major cities: 3–5 business days
Regional and rural areas: 5–7 business days (or longer depending on location)
Please note that delivery times are estimates only and may vary during peak periods or due to circumstances outside our control.
Shipping Restrictions
iWorld Australia currently ships to Australia and New Zealand only.
Our Distribution Centre does not dispatch orders on the following public holidays:
New Year's Day
New Year's Holiday
Good Friday
Easter Monday
ANZAC Day
King's Birthday
Labour Day
Christmas Day
Boxing Day
Boxing Day Holiday
Orders placed after 12:00 pm (AEST/AEDT) on a Friday may not be dispatched until the following Monday.
Weekends and public holidays are not considered business days. Orders placed during these periods will be processed on the next available business day.
iWorld - NZ Return Policy
Support, Warranty & Returns
Please read the information below before returning your item. If a product is returned without meeting the required conditions, or if no fault is found, inspection and return postage fees may apply.
Before Returning a Turntable
If your turntable has poor audio, skipping or playback issues, please check the following before submitting a support request.
First, test the turntable with more than one record.
If the issue only occurs with one record, the record itself may be the cause. If the issue occurs with multiple records, please continue with the steps below.
For Crosley vinyl record players experiencing skipping or poor-quality audio, please contact us via the seller link in your order before raising a support ticket:
Please also check the needle/stylus to ensure it is tracking correctly. A damaged or worn needle can cause skipping, jumping, distortion or poor sound quality.
If the issue continues after these checks, please submit a warranty or repair request using the form above.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product fails to meet a consumer guarantee. The remedy available will depend on the nature of the issue and whether the problem is major or minor.
Nothing on this page limits your rights under the Australian Consumer Law.
Change-of-Mind Returns
We may accept change-of-mind returns within 30 days of purchase, provided the product:
is unopened and unused;
is in its original condition;
includes all original packaging, accessories and manuals;
is not damaged; and
is accompanied by proof of purchase.
Change-of-mind returns are not available for:
carry bags, storage bags and straps supplied as accessories;
instrument strings and minor accessories;
free gifts or bonus items supplied with a main product;
sunglasses and glasses;
earphones or headphones;
custom-made products, including Vinyl Art, CD Art and Wall Art ranges;
products that cannot be returned for health or hygiene reasons once unsealed.
Products submitted as change-of-mind returns more than 30 days after purchase will not be accepted and may be returned to you. An inspection and return postage fee of $75 may apply before the item is released.
This change-of-mind policy does not affect your rights under the Australian Consumer Law.
Return Process
Before returning any product, you must submit a Product Return/Repair Request Form.
Once your request has been reviewed, you will be provided with a return authorisation number and return address.
Please include the following in your return package:
your return authorisation number;
a copy of your original invoice or proof of purchase;
all required accessories and packaging, where applicable.
The customer is responsible for return shipping costs for change-of-mind returns.
If the product is faulty, defective or the wrong product was supplied, return shipping will be handled in accordance with your rights under the Australian Consumer Law.
We recommend using a tracked and insured shipping service. We are not responsible for returned goods that are lost or damaged in transit.
Please package your item carefully. If you no longer have the original packaging, the product must be securely packed and padded to prevent damage during transport.
Inspection and No-Fault Returns
Once your product is received, it will be inspected and assessed.
If no fault is found, or the product is found to be operating within normal performance specifications, the product may be returned to you. An inspection and return postage fee of $75 may apply before the item is released.
If damage has occurred due to misuse, improper handling, accidental damage, unauthorised repair, poor packaging or failure to follow product instructions, warranty coverage may not apply.
Refunds
Where a refund is approved, it will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned product has been inspected and approved.
Depending on your financial institution, it may take a further 7–10 business days for the refund to appear in your account.
Shipping fees are non-refundable for change-of-mind returns.
Where a product is faulty, defective or incorrectly supplied, shipping costs will be handled in accordance with your rights under the Australian Consumer Law.
Exchanges
If you would like to request an exchange, please contact our support team or submit a Product Return/Repair Request Form.
For change-of-mind exchanges, the customer is responsible for return shipping and any shipping costs for the replacement item.
If the exchange relates to a faulty, defective or incorrectly supplied product, shipping will be handled in accordance with your rights under the Australian Consumer Law.
Once your returned product has been received and inspected, approved exchanges are generally processed within 3–5 business days.
Please read the information below before returning your item. If a product is returned without meeting the required conditions, or if no fault is found, inspection and return postage fees may apply.
Before Returning a Turntable
If your turntable has poor audio, skipping or playback issues, please check the following before submitting a support request.
First, test the turntable with more than one record.
If the issue only occurs with one record, the record itself may be the cause. If the issue occurs with multiple records, please continue with the steps below.
For Crosley vinyl record players experiencing skipping or poor-quality audio, please contact us via the seller link in your order before raising a support ticket:
Please also check the needle/stylus to ensure it is tracking correctly. A damaged or worn needle can cause skipping, jumping, distortion or poor sound quality.
If the issue continues after these checks, please submit a warranty or repair request using the form above.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product fails to meet a consumer guarantee. The remedy available will depend on the nature of the issue and whether the problem is major or minor.
Nothing on this page limits your rights under the Australian Consumer Law.
Change-of-Mind Returns
We may accept change-of-mind returns within 30 days of purchase, provided the product:
is unopened and unused;
is in its original condition;
includes all original packaging, accessories and manuals;
is not damaged; and
is accompanied by proof of purchase.
Change-of-mind returns are not available for:
carry bags, storage bags and straps supplied as accessories;
instrument strings and minor accessories;
free gifts or bonus items supplied with a main product;
sunglasses and glasses;
earphones or headphones;
custom-made products, including Vinyl Art, CD Art and Wall Art ranges;
products that cannot be returned for health or hygiene reasons once unsealed.
Products submitted as change-of-mind returns more than 30 days after purchase will not be accepted and may be returned to you. An inspection and return postage fee of $75 may apply before the item is released.
This change-of-mind policy does not affect your rights under the Australian Consumer Law.
Return Process
Before returning any product, you must submit a Product Return/Repair Request Form.
Once your request has been reviewed, you will be provided with a return authorisation number and return address.
Please include the following in your return package:
your return authorisation number;
a copy of your original invoice or proof of purchase;
all required accessories and packaging, where applicable.
The customer is responsible for return shipping costs for change-of-mind returns.
If the product is faulty, defective or the wrong product was supplied, return shipping will be handled in accordance with your rights under the Australian Consumer Law.
We recommend using a tracked and insured shipping service. We are not responsible for returned goods that are lost or damaged in transit.
Please package your item carefully. If you no longer have the original packaging, the product must be securely packed and padded to prevent damage during transport.
Inspection and No-Fault Returns
Once your product is received, it will be inspected and assessed.
If no fault is found, or the product is found to be operating within normal performance specifications, the product may be returned to you. An inspection and return postage fee of $75 may apply before the item is released.
If damage has occurred due to misuse, improper handling, accidental damage, unauthorised repair, poor packaging or failure to follow product instructions, warranty coverage may not apply.
Refunds
Where a refund is approved, it will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned product has been inspected and approved.
Depending on your financial institution, it may take a further 7–10 business days for the refund to appear in your account.
Shipping fees are non-refundable for change-of-mind returns.
Where a product is faulty, defective or incorrectly supplied, shipping costs will be handled in accordance with your rights under the Australian Consumer Law.
Exchanges
If you would like to request an exchange, please contact our support team or submit a Product Return/Repair Request Form.
For change-of-mind exchanges, the customer is responsible for return shipping and any shipping costs for the replacement item.
If the exchange relates to a faulty, defective or incorrectly supplied product, shipping will be handled in accordance with your rights under the Australian Consumer Law.
Once your returned product has been received and inspected, approved exchanges are generally processed within 3–5 business days.