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Our Price Guarantee

In line with the updated New Zealand COVID-19 protection framework, all Bunnings stores will remain open for customers to access the products that they need.

The community can be assured that our strong COVID-safe protocols remain in place across our NZ store network, including physical distancing measures, mandatory face masks for team and customers, unless medically exempt, and QR code check in.

The following measures apply across our store network, under the Red Traffic Light COVID setting.

Face masks

We require all customers and team members to wear a face mask when visiting our stores, unless medically exempt.

Vaccination status

Customers are not required to show their Vaccine Pass to enter our stores or café.

Sausage sizzles

Sausage sizzles have resumed at our stores.

Cafes

Cafes are open for takeaway and dine in.

QR Codes

Customers are no longer be required to register their visit by using QR codes when visiting our stores.

 

Since the outset of COVID-19 we have followed the latest government health advice and we thank customers for their understanding.

Due to a high volume of online orders, there may be a delay in fulfilling your order.

Due to high volumes of calls, there may be long wait times when calling our customer support team. If your enquiry is not urgent, please email us at [email protected] and a team member will reply as soon as they can. Thanks for being patient with us.

A message to our customers

A message to our customers (English)

Frequently Asked Questions

Due to the high volume of online orders, there may be a delay before you receive notification that your order is ready for fulfilment. Collection timeframes will be stated in cart for your selected store. Please check your order notifications or contact the customer support team on 0800 35 00 11.

Delivery charges are calculated based on the weight and dimensions of the items ordered plus your location. Our checkout process will advise you of the delivery cost to ensure you have this information prior to completing the purchase.

Once your order has been finalised by our team, you will receive an email advising your order is Ready to Collect. From this email you will need to book a date and select your preferred 30-minute time slot to collect your goods.

Please note these time slots are subject to availability and your local stores trading hours.

We will do our best to accommodate changes where possible. Please contact customer support on 0800 35 00 11 or email [email protected]

Yes, as long as they have all of your relevant order details.

The website can experience high levels of demand sometimes. If you’re having issues please do not try and log in and instead shop as a guest.

If you are having problems with this it is possible there may be some functionality issues with that service. Any problems will be resolved as soon as possible, but an option is to checkout as a guest for the time being.

Please contact customer support on 0800 35 00 11 or email [email protected] 

Purchases can be made by debit or credit card. Unfortunately, we are currently unable to accept gift cards or exchange vouchers online.

Our Price Policy also applies to online products. Please contact the customer support team on 0800 35 00 11.

Where an ordered item is not available, it will be substituted for a suitable alternative product if possible or cancelled from your order. You will receive notification of this and applicable refund details via email/SMS.

Unfortunately, we are usually unable to make changes to a confirmed order once our team have started processing the order.

Once your order has been dispatched by Bunnings, you will receive an invoice from us via email. We aim to deliver orders within 3-7 business days, although please note due to high demand courier services are experiencing some delays.

Once your order has been collected from Bunnings by the courier, the courier will send you an email with your tracking information and/or contact you directly to arrange delivery. For parcel size orders, this is usually sent as soon as the parcel is collected from Bunnings by Post Haste. For larger orders, this is usually sent once the order has arrived at Fliway’s depot.

For rural deliveries, Post Haste usually hand over to the local rural postie. Please allow an extra day or two after receiving this notification for your postie to complete the delivery.

Unfortunately Farmlands and Organisations customers are currently unable to transact via the website due to technical limitations. You can place orders using a credit or debit card.