We have identified several payroll related issues which over time have resulted in some team members receiving incorrect payments.
The issues relate to entitlements under the Holidays Act 2003, which will be remediated back from 1 April 2004 (inception of the Holidays Act) and relate to the rate of payment for statutory holidays, annual, sick and bereavement leave.
The remedial back pay calculations are now finalised and we are getting in contact with all affected current team members as well as attempting to contact past team members at their last known address. We acknowledge that this is a disappointing situation which we, alongside other New Zealand businesses, are facing and we have worked to put robust measures in place to comply with the Holidays Act moving forward.
We are contacting all impacted team members, but for further information or if you believe you may have been affected please complete the online claim form immediately or contact us on 0800 101 111, between the hours of 8:00am – 9:00pm, Monday to Friday. Please be aware our team are unable to tell you the amount you will be paid over the phone as your eligibility to a remediation payment must be verified through the claim process.
Submit Remediation Claim