Click & Collect FAQs

We currently require full address details to help validate customer identification.

In the event a store needs to reach you, providing your phone number will allow us to reach you directly to arrange a convenient time for you to pick up your order.

1. Orders placed by 3pm will be available for pick-up the next day from 9am*. 
2. Orders placed after 3pm will be processed the following day. You will be notified when your order is ready for collection.

*Pick-up is not available Christmas Day or Good Friday.

After placing an order you will receive an order confirmation and payment receipt via email. 

On arrival, please park in the designated Drive & Collect bays.

You need to bring photo identification and a copy of your order confirmation.

You will be notified that your order is ready for pick-up. Please park in the designated Drive & Collect bays and contact the store with the phone number on your order confirmation. A team member will place your order into the boot of your car.

Your order will remain available for pick-up for a maximum of 14 days from the time you receive order confirmation.

Yes, someone else can pick up your order on your behalf. They’ll need to provide a copy of the order confirmation in store when collecting your order, and photo identification.

In the event your order is missing an item, the store will arrange for those items to be brought to your selected Click & Collect store. In this event, the store will contact you to arrange a suitable date and time for collection.

Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect. 

Yes, you can return an item if you've changed your mind. View our returns policy.

A refund of the total purchase price will automatically be provided unless a requested extension has been made. To do so, please contact the store you placed the order with via the telephone number provided on your order confirmation email. 

To cancel an order, please contact Bunnings for a full refund via our Customer Support team on 0800 350 011, available between 7am and 7pm daily.

You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 0800 35 00 11 to cancel an order between 7am and 7pm daily.

Please contact Customer Support at OnlineEnquiries@bunnings.co.nz or via telephone: Bunnings Customer Support on 0800 350 011, available between 7am and 7pm daily. 

Our privacy policy details how we comply with our obligations under Australian and New Zealand privacy legislation. This policy covers all of our dealings with our customers and the public, apart from our dealings as a credit provider.  

If you're having trouble signing in to your account, please contact us for assistance.

If you've forgotten your user name, please contact us for assistance.

Visit the Forgotten Password page to reset your password.

Payment can be made by Visa and Mastercard

Payment will be processed immediately following a successful transaction.

Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.

You can't pay with a Gift Card online at this time. This service will be available in the future.

If the product price has changed since placing your order, please contact Customer Support at OnlineEnquiries@bunnings.co.nz for assistance.

Our Price Policy also applies online. Please contact Customer Support at OnlineEnquiries@bunnings.co.nz to process the price match and place your order.

Find out all you need to know about our Price Policy.

Select 'Sign In' at the top of the homepage, then select 'Create a profile' to sign up for a Bunnings account.

To close your account, please contact us for assistance.

To unsubscribe from Bunnings newsletters, select 'Unsubscribe' on your My Profile page.

You can contact our Customer Support team at OnlineEnquiries@bunnings.co.nz or provide feedback online.

 Bunnings Click & Collect terms can be found by this link. Please ensure you have read and understood the terms and conditions.