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Current as at February 2009
Bunnings will happily assist customers who wish to return or exchange goods purchased from any of our stores across New Zealand.
All products for return or exchange must be identified upon entry to the store and you will be directed to our dedicated in-store Returns and Exchanges Desk where Bunnings Team members will be able to provide you with assistance.
A) Return / Exchange of Non-Faulty Goods
With a Receipt
· We can provide an Exchange Voucher or a Refund. Change can be given on an Exchange Voucher.
· All returned goods must be unused, in original packaging and in saleable condition
· Receipts must be valid and intact
All refunds will be provided back in the original tender.
Note: the original debit or credit card must be present to gain a refund
Without a Receipt
· We can provide an Exchange Voucher
· All goods for exchange must be unused, in original packaging and in saleable condition
· Positive identification will be required- photo ID
· Exchange Vouchers are valid for 24 hours from time of issue and are redeemable in the store of issue only. These Exchange Vouchers are not redeemable for cash, the maximum change given will be up to $10.
Trade Account Returns / Exchanges
If you are an account customer and presenting goods for return or exchange, a copy of the original invoice should be presented in store along with the goods to arrange an account credit.
B) Return / Exchange of Faulty Goods
Faulty or damaged Goods Under Warranties
If the goods are being returned because they fail to comply with legal or manufacturers warranties, our Team Members will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product, in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.
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